A live chat is one of the channels of communication provided by some website hosting suppliers as part of their support service. Depending on the supplier, the chat is used for billing, pre-sales and/or tech support. This way of communication is faster in comparison to a support ticket and it'll make it less likely to misunderstand or misspell anything as compared to a call with an agent. Furthermore, when the problem that you experience requires some time to be examined and taken care of, you are able to do something different meanwhile instead of just waiting, as you'd have to do if you call. Also, you can employ a live chat support service without spending a dime provided that you have web accessibility even if your web hosting provider is situated in another country and they do not have a local phone number you can call.
Live Chat Support in Shared Hosting
As we consider the fact that a great number of problems are usually resolved when you talk with a live person, we supply a live chat service for all of our prospective and existing clients. Our chat is available every day and our customer support representatives will assist you with a wide range of questions and situations. If you are not our customer yet, you can learn more about our shared hosting plans and the hosting platform in general in order to be certain that your sites will operate properly on our servers. In case you already have an account and you have some questions or you have any kind of problems with any of our solutions, you'll be able to join us on the live chat and we can provide you with the required details or assist you to troubleshoot the problem. You will have to open a support ticket for some problems that need more time or the help of a sysadmin, still for a lot of basic problems you can get help on the spot.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we provide with all of our semi-dedicated hosting plans, you will be able to find the replies for any questions you may have or get numerous problems dealt with rapidly. The service is accessible each and every day, which means that you'll be able to talk to a representative even on holidays and weekends. In the event that you're not sure which package is better for your web sites or if our innovative cloud hosting platform matches some system requirements, you may join our live chat before buying anything. In case you're a current customer, you'll be able to find more details about account settings, billing issues and a number of common technical issues you may experience, let's say if you can't install an e-mail account in a client on your PC. The live chat will save you a lot of time regardless where you are or when you contact us.