Support and Help Channels

  • 1 hour ticket response time

  • A one hour Inquiry Answer Guarantee

  • Our crew of specialists will do their best to reply to your support needs within less than 1 hour. If, however, the situation you have experienced requires the help of our Administrators’ =Department,= we are going to send the ticket to the technician on duty and will post a reply to inform you.

  • Top quality support service

  • Professional Technical Help And Support Service

  • We are on line for you round the clock to supply guidance and customer support and to assist you with any trouble that you could come across whilst taking care of your virtual server. We are able to support you with all pre–installed software packages, including your Operating System, server administration panel (depending on the VPS type) and the Hosting Control Panel designed solely by our developers.

  • Intuitive help center

  • An Informative Help Section

  • An exhaustive and regularly updated articles base is built into our in–house built Hosting Control Panel. It includes quick tips on how to execute all of the regular website management jobs. The Help area features thorough how–to articles and reviews and step–by–step video tutorials. You can open the Help section by pressing the Help or Video buttons in the upper right corner of each Control Panel section.